Why am I only being charged shipping now?
As we noted during the original campaign, we held off on charging shipping so that we could evaluate the sizes and weights of the final products and only charge you exactly as much as necessary. It turns out this was the right decision, as our final rates are generally less than our campaign estimate. Yay!
Last updated: July 30, 2024 14:42
Some of the merch designs have changed since the Kickstarter. How come?
The original designs were intended as prototypes, and we’ve used the months since the the campaign to polish and improve them. We’ve worked hard with our suppliers to make sure the final products are as good as we can make them - and we hope you agree!
Last updated: July 30, 2024 14:10
I've received all of my rewards, but not the audiobook. Did you forget?
The audiobook will be launching in early 2025, after all of the other rewards have shipped.
The audiobook is going to be a whole mini-project all by itself, from casting to recording, to editing. We’ve kicked things off with our chosen production company, but we’re not going to be able to dedicate time and energy to it in earnest until September, hence the release date in the new year.
Last updated: July 30, 2024 14:10
Can I choose what colour of sprayed edges my book has?
We will allocate colours during shipping to ensure a spread of special designs for all. However, if you are so gloriously enthusiastic that you order four copies we will make all reasonable endeavours to send you one of each.
Last updated: July 30, 2024 14:27
I want the other pin-badge/t-shirt design, too!
No sweat! Just add another one to your basket, and make sure you choose the other design in the options.
Last updated: July 30, 2024 14:26
I’m a twink! What did I do to deserve this!?
You know what you did.
Last updated: September 13, 2023 04:14
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.